We do our very best to process and ship orders within 1 business day (Monday-Friday, excluding holidays). Same-day shipment applies to all orders placed before 4 pm CEST on working days. If you have any questions about your order, you can reach out to our Customer Service and we will be happy to help.
Returning a product is always possible by sending the item(s) back to us. Please contact customer service within 48 hours of delivery. We will come up with a suitable solution. Always report a complaint before returning the item(s) to us. Then we can look for a suitable solution and possibly arrange a return label for you. When requesting a return or exchange, please be aware of the following information.
See our Shipping & Returns page for more info.